Privacy Policy — TagBuilder / Solid Ideas Engraving

Last Updated: October 09, 2025

1. Overview

This Privacy Policy describes how we collect, use, and protect personal information when you use TagBuilder.net (the “Service”). By using the Service, you consent to this Policy.

2. Information We Collect

Account info: name, email, phone, shipping and billing addresses.

Payment info: processed through PayPal; we never store card numbers.

Order data: designs and text submitted for manufacture.

Automatic data: city-level IP, device and browser details, logs for security and fraud prevention.

Cookies: used for login sessions and analytics; you may control them via browser settings.

3. How We Use Information

Process and fulfill orders.

Communicate about transactions.

Detect and prevent fraud or security threats.

Improve the Service and document independent development.

Comply with legal obligations.

4. Sharing of Information

We do not sell or rent data. We share only with:

Service providers (PayPal, carriers).

Law enforcement or regulators as required.

Security vendors for fraud detection.

5. Data Retention

We retain personal and log data as long as reasonably necessary to fulfill orders, defend our intellectual property, comply with laws (e.g., tax obligations requiring up to seven years retention for financial records), and resolve disputes. Upon written request to mickie@solidideas.net, we will delete your account and user-generated content from active systems within a reasonable time, subject to operational constraints and legal retention requirements (e.g., invoices, transaction logs).

6. Your Rights

You may request access, correction, or deletion of your data by emailing mickie@solidideas.net. We will verify identity and respond within 45 days. Certain records must be retained for compliance.

7. CCPA Notice (California Residents)

You have the right to know, delete, and non-discrimination rights under CCPA. We do not sell personal data. Contact mickie@solidideas.net to exercise your rights.

8. Security

We use HTTPS, encryption, and access controls. No system is perfect; use is at your own risk.

9. Children’s Privacy

The Service is not intended for those under 18, and we do not knowingly collect data from minors.

10. Changes to This Policy

Updates may be made at any time. Material changes will be noted by date revision and, where appropriate, email notice. Continued use constitutes acceptance.

11. Contact

Solid Ideas Engraving (TagBuilder) Email: mickie@solidideas.net (support, data requests) | legal@tagbuilder.com (legal, DMCA, arbitration opt-outs) Mailing Address: [Insert PO Box Number, Erie, PA, upon setup; until then, contact mickie@solidideas.net for mailing instructions].