Customer Assurance
Return & Replacement Policy
Understand how TagBuilder handles remakes, shipping damage, and custom order accuracy for engraved products. With care
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Effective Date: October 15, 2026
Applies to: All engraved tags, labels, nameplates, and related products sold through TagBuilder.net
Catalog Items: 30-Day Free Returns
Catalog items are the standard products in our online shop with pre-set legends (for example "HAND OFF AUTO" ring tags, "DANGER HIGH VOLTAGE" labels, or numbered valve tags). If a catalog item is not what you needed, you may return it within 30 days of delivery for a full refund.
- Items must be unused and in their original condition.
- Return shipping is free. Contact us and we will email you a prepaid return label.
- Refunds are issued to the original payment method within 5 business days of receiving the return.
- For small orders, we may simply refund or remake the item and tell you to keep it rather than ship it back.
Custom Items: Accuracy & Damage Guarantee
Custom items are anything engraved with text, artwork, or specifications you supplied through our tag builder or a quote. Because each custom item is made to your order, we cannot accept returns or exchanges for customer typos, design changes, or incorrect selections. Please review your text, material, and quantity carefully before placing your order.
Custom items are covered by our 30-day Accuracy & Damage Guarantee:
- Our error: If the engraving does not match your order confirmation or approved preview, or we used the wrong material or color, we will remake and ship corrected items at no cost to you.
- Damaged in transit: If your order arrives damaged, we will remake and reship the affected items at no cost.
Contact us within 30 days of delivery. You generally do not need to return the original items unless we specifically request them for verification.
How to Request a Return, Remake, or Replacement
Email support@tagbuilder.net with:
- Your order number
- Clear photos of the affected item(s) and, for damage, the packaging
- A brief description of the issue
We typically respond within 1–2 business days.
Non-Returnable Circumstances
We cannot offer returns, exchanges, or refunds for:
- Custom items with customer input or spelling errors
- Design changes after a custom order is placed
- Normal wear and tear after delivery
- Catalog items that have been installed, modified, or are no longer in original condition
- Requests made more than 30 days after delivery
Our Commitment to Fairness
We genuinely want every customer to be happy with their order. If we make a mistake, we'll make it right — quickly, fairly, and at no cost to you.